The passenger, who needs to stay nameless, returned from Palma on September 4, and landed at Belfast Worldwide Airport at 2.30pm. Nevertheless, they didn’t depart the terminal till 4.05pm, after being “gridlocked” in queues at passport management.
They stated it’s “embarrassing” to return dwelling to an airport that “cannot address demand.”
They advised Belfast Dwell: “As quickly as we received off the airplane the queue was off the tarmac and we did not perceive what the maintain up was.
“We have been making an attempt to stand up the steps and it was simply gridlocked.
“It was only a standstill and whole chaos down every of the corridors into the terminal from the airplane.
“The loos have been out of order and there have been youngsters screaming, and it was simply chaotic.”
After listening to from a member of workers that delays have been attributable to a few flights coming in at comparable instances, the passenger added they weren’t advised how lengthy they may very well be ready for.
They stated it’s irritating to see lengthy ready instances to get by means of the airport, and that after coming back from vacation it dampens spirits.
They added: “A member of workers on the border space talked about it had been hectic from 1pm.
“What actually bothers me is each time you come again from vacation, you arrive into the Worldwide Airport and every time it simply will get worse and worse, and grimmer and grimmer.
“Final time we have been away, it was simply our flight arriving and it took 40 minutes for our flight to get cleared by means of safety.
“It is ridiculous getting back from your holidays and it simply makes you depressing. I have been to airports all around the globe and it is nothing like this.
“By the point we received by means of and received our luggage collected, it was 4.05pm.
“We have been standing all that point in queues not figuring out how lengthy we might be, with no person round to tell us how lengthy issues would take or how busy it could be.
“The actual fact the queue was hardly shifting, it was crawling at greatest. It is simply grim for an enormous airport and it must be addressed.”
Border Pressure is a regulation enforcement command inside the Residence Workplace that carries out immigration and passport controls for UK airports.
A spokesperson for Border Pressure stated all queues on Sunday, September 4, have been inside tolerance ranges.
They stated they work intently with port operators, stakeholders and carriers to make sure arriving passengers or visitors is managed in a strategy to ease environment friendly flows by means of the border.
In a press release, they stated: “Border Pressure’s primary precedence is to keep up a safe border, and we won’t compromise on safety.
“We’re working intently with Belfast Worldwide Airport to make sure passengers have the smoothest doable journey.”