Meg Gordon had hoped to jet off to Portugal with her husband Andy and their 16-year-old twins Jasmine and Dylan on Saturday. They arrived at Newquay Airport in Cornwall, checked of their baggage and bought via safety however a member of the bottom workers observed a problem with Meg’s passport moments earlier than boarding the Ryanair airplane.
And Meg’s vacation – the household’s first for the reason that COVID-19 pandemic – was scuppered as workers identified journey guidelines had modified for the reason that UK left the European Union.
Meg, who has now been left £2,000 out of pocket, stated: “A member of the bottom workers checked my passport she informed me it’s old-fashioned. I replied, ‘sorry I feel you might be mistaken it’s legitimate till April 2023’. ‘No it’s not’ – the ten years run from the problem date, in my case July 8, 2012.
“I used to be then abruptly knowledgeable that because the UK are now not within the EU the foundations have modified and I might not be capable to journey. I used to be marched again via the busy departure gate in entrance of everybody whereas my household have been nonetheless ready to board the airplane.”
Portugal is one in every of 26 European international locations throughout the Schengen Space of free motion. Now international locations within the Schengen Space are insisting passports should be not more than ten years outdated from the purpose of challenge. This has meant many who suppose their passports are legitimate as a result of they aren’t because of expire for a while could also be denied entry to EU international locations.
However mum-of-two Meg informed Cornwall Dwell the airport, additionally utilized by British Airways, confirmed an absence of compassion.
Meg, who works for the NHS in paediatrics, stated: “We have been fully unaware of it. I requested how I bought via check-in over two hours in the past with out it being observed, plus I entered my passport particulars after I bought the flights. They couldn’t reply.
“I used to be comfortable for Andy, Jas and Dylan to go forward and stated I might try to get to London to resume my unexpired passport. The supervisor then informed me that was unlikely and abruptly requested for a call. Subsequently our baggage arrived in a short time and we have been escorted out of the airport like criminals.
“There was no being taken right into a facet room and informed, ‘we’ll get your baggage for you’ or ‘we’ll name Portugal for you and do no matter we will’ – it may be a discretionary resolution by the vacation spot nation. No discretion was made, no urged calls have been made to immigration in Portugal, no assist with rearranging flights, automotive rent, getting house, and so forth, and completely no compassion. I might hate anybody else to undergo what now we have simply skilled. That is one other Brexit/Boris ‘sew up’ and stunning customer support from Cornwall airport.”
Meg’s husband Andy has written to the managing director of Cornwall Airport Newquay, Cornwall Council chief govt Kate Kennally, because it owns the airport, and Newquay MP Steve Double with their considerations. Within the e-mail, Andy says: “We have been in a state of shock, misery and embarrassment. I’m unable to really clarify how distraught, upset and devastated our household have been and nonetheless are with the best way that we have been handled by the airport workers.”
Meg and Andy, who works in commissioning for the NHS, have misplaced £2,000 in flights, automotive rent and different vacation plans because of the misunderstanding.
She added: “My husband went again into the airport to verify each base had been coated and the customer support consultant stated, ‘nicely, what’s up with the passport, it is nonetheless legitimate’. She was fully unaware of it too. It exhibits it is huge open to anybody’s interpretation.
“We simply wish to elevate consciousness to different folks, particularly in Cornwall, which is able to get hit the toughest by the price of dwelling disaster.”
Newquay Airport stated its terminal group is liaising instantly with the household concerned as “we examine additional internally”.