Soumaya Elliott and husband Justin had been as a consequence of share a romantic four-week journey round Asia in mid-July.
However they by no means bought there and ended up sleeping on a flooring after struggling delays, misplaced baggage and expensive rebookings.
Soumaya, 30, who spent days in mattress afterwards, mentioned: “It was the worst expertise of my life.”
After flying from Heathrow to Vienna with no hitch, they had been caught in a three-and-ahalf hour safety wait and simply missed their flight to Bangkok.
After being compelled to ebook a £1,300 substitute flight, Justin, 33, was informed they’d be sleeping on the airport flooring, regardless of his extreme again points.
He mentioned: “I wasn’t allowed to deliver any diazepam by way of a whole lot of the borders.”
However the pair, from Newbury, Berks, had been then denied check-in for his or her flight hours later, as a consequence of an absence of visas.
Soumaya mentioned: “I had a panic assault and was sick.”
They are saying journey agency Kiwi.com refused to supply them any assist or refund, so that they had no alternative however to purchase £800 of tickets house.
Their baggage, together with the marriage costume, was mislaid.
The Elliotts have since had refunds for flights and prices, whereas Kiwi.com gave them vouchers – apologising for any “misery” they suffered.
www.categorical.co.uk
